Service Level Agreements (SLAs)
Every club operates differently – which is why you decide for yourself how much support you need. Our Service Level Agreements (SLAs) are not one-size-fits-all contracts – they are your personal safety net. They guarantee you exactly the response times and expertise your day-to-day operations require.
Reliability as standard. From basic support for smooth day-to-day operations to extended priority support for complex resort structures: we offer you transparency and reliability. While we continuously invest in the further development of our team, you benefit from service quality of the highest standard.
Choose the package that suits your requirements. This leaves you free to focus on your members and guests, whilst we ensure technical stability and rapid solutions behind the scenes.
Services
SLA “Business” – Your Essential Package for Reliable Operations
The SLA “Business” is the solid foundation for the stable, secure operation of your PC CADDIE system. It is tailored to golf facilities that need clearly defined support, predictable service, and dependable system availability.
Your benefits include:
- Defined service and support hours
- Guaranteed response times
- Expert assistance with incidents and functional questions
- Regular software updates and improvements
- Transparent, plannable maintenance services
With this package, your day‑to‑day operations run smoothly and your team can rely on PC CADDIE every day.
The optional “Professional” upgrade is designed for golf facilities with a high level of digitalization or teams that need additional hands‑on support from the PC CADDIE experts. It offers extended service capacity and faster reaction times when it matters most.
- A comprehensive contingent of support hours for your team
- A guaranteed 4‑hour response time for technical issues
- A managed update service carried out directly by the PC CADDIE technical team
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The “Premium” upgrade package is designed for golf resorts with long opening hours and complex IT infrastructures that need extended technical coverage and full access to our support and technical experts.
- Extended technical support from 8:00 AM until the end of support hours each season
- A dedicated fast lane for all support requests
- Unlimited support hours (flat‑rate model)
- Guaranteed response times and prioritized resolution of technical issues
- Update and proactive monitoring service by the PC CADDIE technical team
- An annual on‑site technical review and installation check
