Now available in the update: the PC CADDIE Support Agent
With the latest versions of PC CADDIE, we automatically install the new support agent on your system. It provides our support team with the technical information in advance that we previously had to request over the phone or obtain via remote access.
What the Support Agent does
PC CADDIE consists of many applications, services and components that need to work together reliably. The agent informs us about the status of the PC CADDIE services, the availability of these components, the versions installed and the system load.
What does this mean for you?
- We can view a great deal of information without needing a remote maintenance connection. If intervention is required, we are already prepared.
- This means any issue is already assessed before we even speak to each other. This saves us from having to carry out additional checks or ask for further details during the call.
- Potential problems are identified earlier. This allows us to contact you in appropriate cases before they develop into a major fault, and to better prepare for maintenance and updates.
What you need to do: nothing. The support agent is included in a regular update, starts automatically and runs in the background without using up resources. You won’t notice it during your day-to-day work. It only comes into play when you need technical support.
Data protection and security
The agent is used exclusively for the technical support of your PC CADDIE installation. The processing and transmission of information are carried out in accordance with the applicable data protection and security requirements; access is restricted to authorised PC CADDIE staff only.
