Did you know that in the event of a cancellation with an activated request for the reason for cancellation, this information is also printed on the receipt? By the way, this applies to both food and beverages.
If this has not yet happened for you, please contact support to update your settings. You can find more information about the functions for gastronomy cash registers in the PC CADDIE-DokuWiki at https://doku.pccaddie.com/doku.php?id=en:kasse:kasse:gastronomie:gastronomie.
As always, our friendly support staff is available to help you with any problems at support (at) pccaddie.com - or by pressing the green [ i ] in the software > Submit Support Request.