Request peaks between 10-15 o'clock: large support window and "Book your Support" avoid waiting times

Most golf clubs operate in winter mode and have their core working hours adjusted accordingly. As a result, we currently receive most support requests in a time window between 10 am and 3 pm. Accordingly, there are "bottle necks" during this period and unfortunately waiting times. The dedicated PC CADDIE support team is available for you daily in a large time window from 9 am - 6 pm. In this respect, in order to equalize waiting times, we recommend that you also specifically use the time windows from 9-10am as well as from 3-6pm, if you are able to do so.

"Book your Support" is one way to avoid these waiting times. By booking your own support window, you can book your own contact person to solve your problem. You can start a support request by clicking on the green [ i ] in the taskbar of PC CADDIE. Then select "Create a support ticket". In the subsequent window, you can then reserve a time online and submit your support request. We have provided step-by-step instructions for you in our documentation.

PC CADDIE AG
Bachtelweg 3
6048 Horw/Luzern
Switzerland

Phone +41 41 5110600
Fax +41 41 5110699
email info (at) pccaddie.com

Support in Germany
Phone +49 2642 9854110
Fax +49 2642 9854199
email support (at) pccaddie.com 

Daily support hours
April-October 9 am - 8 pm
November-March 9 am - 6 pm

Remote-Support

Contractual partner

PC CADDIE Service GmbH
Marktstrasse 45-47
53424 Remagen
Germany

Phone +49 2642 9854110
Fax +49 2642 9854199
email info (at) pccaddie.com


PC CADDIE://online
GmbH & Co. KG

Stubber Weg 39
23847 Pölitz
Germany

Phone +49 2642 9854120
Fax +49 2642 9854169
email info (at) pccaddie-online.de

PC CADDIE AG
Bachtelweg 3
6048 Horw/Luzern
Switzerland

Phone +41 41 5110600
Fax +41 41 5110699
email info (at) pccaddie.com

Support in Austria
Phone +43 1 355667788
Fax +43 1 355667799
email support (at) pccaddie.at

Daily support hours
April-October 9 am - 8 pm
November-March 9 am - 6 pm

Remote-Support

Contractual partner

PC CADDIE GmbH
Rudolf-von-Alt-Platz 1
1030 Vienna
Austria

Phone +43 13 55667788
Fax +43 13 55667799
email info (at) pccaddie.at


PC CADDIE://online
GmbH & Co. KG

Stubber Weg 39
23847 Pölitz
Germany

Phone +49 2642 9854120
Fax +49 2642 9854169
email info (at) pccaddie-online.de

PC CADDIE AG
Bachtelweg 3
6048 Horw/Luzern
Switzerland

Phone +41 41 5110600
Fax +41 41 5110699
email info (at) pccaddie.com

Support in Switzerland
Phone +41 41 5110600
Fax +41 41 5110699
email support (at) pccaddie.com

Daily support hours
April-October 9 am - 8 pm
November-March 9 am - 6 pm

Remote-Support


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