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Calls from alleged Microsoft employees are frauds

© Microsoft

Scammers pretend to be Microsoft technical support center agents who contact you with PC alerts or phone calls, and claim your computer is infected with viruses.

This criminal scam is known as "Tech Support Scam",  and unfortunately it is currently experiencing an upswing.
Our PC CADDIE staff are also faced with these calls and would like to pass this warning on to golf clubs and golf courses.

THE KEY FACTS

  • Beware of fake PC alarms or calls from alleged Microsoft employees trying to convince you that your computer is infected by viruses.
  • Microsoft says its employee don't make any unsolicited phone calls to repair damaged equipment. Even official support requests are made almost exclusively by e-mail.
  • If you are called by an alleged Microsoft employee, end the call immediately.
  • If you have already spoken to one of these alleged Microsoft employees, disconnect your PC from the network and change your passwords.

Source Consumer Center:
https://www.verbraucherzentrale.de/aktuelle-meldungen/digitale-welt/warnung-abzocke-durch-angebliche-microsoftmitarbeiter-24641 (in  German, last accessed on 24.08.2018)

Source Microsoft News:
https://news.microsoft.com/de-de/microsoft-anrufe-scam/ (in  German, last accessed on 24.08.2018)

Microsoft asks you to report every case, in order to be able to act against this frauds. The link to the corresponding form can be found here: http://support.microsoft.com/reportascam.

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PC CADDIE AG
Bachtelweg 3
6048 Horw/Luzern
Switzerland

Phone +41 41 5110600
Fax +41 41 5110699
email info (at) pccaddie.com

Support in Germany
Phone +49 2642 9854110
Fax +49 2642 9854199
email support (at) pccaddie.com 

Daily support hours
April-October 9 am - 8 pm
November-March 9 am - 6 pm

Remote Support

Contractual partner

PC CADDIE Service GmbH
Marktstrasse 45-47
53424 Remagen
Germany

Phone +49 2642 9854110
Fax +49 2642 9854199
email info (at) pccaddie.com


PC CADDIE://online
GmbH & Co. KG

Stubber Weg 39
23847 Pölitz
Germany

Phone +49 2642 9854120
Fax +49 2642 9854169
email info (at) pccaddie-online.de

PC CADDIE AG
Bachtelweg 3
6048 Horw/Luzern
Switzerland

Phone +41 41 5110600
Fax +41 41 5110699
email info (at) pccaddie.com

Support in Austria
Phone +43 1 355667788
Fax +43 1 355667799
email support (at) pccaddie.at

Daily support hours
April-October 9 am - 8 pm
November-March 9 am - 6 pm

Remote Support

Contractual partner

PC CADDIE GmbH
Rudolf-von-Alt-Platz 1
1030 Vienna
Austria

Phone +43 13 55667788
Fax +43 13 55667799
email info (at) pccaddie.at


PC CADDIE://online
GmbH & Co. KG

Stubber Weg 39
23847 Pölitz
Germany

Phone +49 2642 9854120
Fax +49 2642 9854169
email info (at) pccaddie-online.de

PC CADDIE AG
Bachtelweg 3
6048 Horw/Luzern
Switzerland

Phone +41 41 5110600
Fax +41 41 5110699
email info (at) pccaddie.com

Support in Switzerland
Phone +41 41 5110600
Fax +41 41 5110699
email support (at) pccaddie.com

Daily support hours
April-October 9 am - 8 pm
November-March 9 am - 6 pm

Remote Support

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